Article I Solutions to Quality Objections of Export Steel Product

I. Identification and Analysis

In case of any quality problems in export steel, it is necessary to identify and analyze them first; then determine the specific links and causes of such problems through detailed review of customer feedback, inspection reports and production records, which may include defects in raw material, problems in production process, errors in inspection, damage to package and transportation, etc.

II. Countermeasures

In response to quality problems, it is necessary to take immediate and urgent measures to reduce losses and maintain customer relations, which are detailed as follows:

1. Keep close communication with customers, ascertain particulars, make apologies and undertake to solve such problems; suspend export of related batches of steel to prevent such problems from expanding.

2. Conduct a comprehensive inspection on steel stocks to ensure no similar problems.

3. If necessary, launch procedures of return, exchange, replenishment or refund to reduce the burden on customers.

III. Optimization of Quality System

In order to fundamentally solve quality problems of export steel product, it is necessary to comprehensively optimize the existing quality control system.

1. Strengthen quality control over raw material, strictly screen suppliers and assure stable and reliable quality of raw material.

2. Optimize production process and bring in state-of-art production technologies to improve production efficiency and product quality.

3. Strengthen management on inspection, improve the skills and quality of inspectors and ensure the accuracy and reliability of inspection result.

4. Establish a perfect quality traceability system to comprehensively track and record the production process of each batch of steel, so that problems can be quickly located and solved once occurred.

IV. After-sales Service and Support

1. Establish a specialized customer service team to handle each customer's feedback and complaint so that the customer's problem can be solved in a timely and effective manner.

2. Provide comprehensive after-sales support, including technical support and application services, to ensure that customers have no worries in the process of use.

3. Pay regular return visits to customers to understand their use of the product, collect their comments and suggestions, and promote product improvement, upgrade and service.

V. Continuous Improvement and Precautions

1. Regularly evaluate and review the quality control system, find potential problems and improve them in time.

2. Strengthen staff training and quality awareness and improve the importance attached by and the response capacity of all staff to quality problems.

3. Bring in state-of-art quality management tools and methods, such as 6S management and lean production, to improve the quality management.

4. Establish an incentive mechanism to encourage all staff members to actively participate in quality improvement activities and enhance their sense of quality responsibility.